VBG Repair & Maintenance- 05 February 2013

VBG Coupling Repairs & Maintenance                     

Harry Moore Commercials & our sister company Saltash DAF 

are pleased to announce that we can cater for all of you VBG Maintenance & parts requirements from any of our depots in Devon & Cornwall.

After teaming up with VBG UK, Harry Moore Commercials have added yet another ancillary provider to its after service capabilities.

As a parts & service centre for all vehicles & trailers, we are constantly expanding our services to our customers to increase the "One Stop Shop" philosophy. Thereby keeping vehicle repairs & maintenance to one location, reducing vehicle downtime & making life that bit simpler for transport managers across the South West.

Our factory trained engineers can assist with any VBG coupling fault from any of our depots in Exeter, Saltash & Ivybridge. Alternatively we can come to your site for servicing or breakdown repairs covering Devon & Cornwall. Utilising VBG specialist tooling we can keep repair times & costs to a minimum.

VBG hitch & coupling stock is now available from all of our depots. Look out on our online store for VBG products soon!

Please do not hesitate to contact us with any queries;

01392 464646




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Availability, quality, price- 21 March 2012

Isuzu Truck Parts in the UK

Availability, quality, price.

When it comes to parts, our focus is on availability, quality and price. Backed by our industry-leading CARE customer promise, our parts operation is designed to deliver total peace of mind and keep your trucks on the road.

To ensure best supply, Isuzu Motors Japan has invested in a major European Parts Distribution Centre in Belgium, with daily deliveries* to our UK parts distribution and logistics partner, Multipart, in Chorley, Lancs. (*Except Sundays and Bank Holidays)

Thanks to this well proven Isuzu Truck Part supply network we can supply any parts which are not in stock with us can be delivered within two days.

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TV programme leads to new customer for Isuzu Truck- 12 March 2012

The appearance of Isuzu Truck’s managing director Nikki King on the Channel 4 ‘Undercover Boss’ programme coincided with Somerset company Walton Civil Engineering reviewing its new vehicle acquisition policy. In recent years, the company has hired its 7.5 tonne trucks but, at the time the programme went ‘on air’, the management was considering the option of outright purchase. This opportunistic timing subsequently led to Isuzu being chosen for the first time as the preferred 7.5 tonne chassis/cab supplier and the first new Isuzu is now in service within the 140-strong commercial vehicle fleet operation at the Shepton Mallet based utility reinstatement company.

Following the TV programme and before making their final decision, Walton Civil Engineering took a close look at all the available vehicles at 7.5 tonnes. Ultimately it discovered that the Isuzu N75.190 was the only vehicle that could meet its minimum payload criteria of 2 tonnes of material, as well as carrying the necessary plant, tools and site equipment. 

As John Binding, Logistics Director at Walton Civil Engineering said; “I saw Nikki on the television and entirely related to her ethos of customer care. Immediately, we added Isuzu to our potential supplier list. During the tender process, we also visited and spoke to other Isuzu operators who each confirmed the Isuzu reputation for impressive payload. However, we also discovered additional benefits with the Isuzu 7.5 tonner. Its low chassis and ride height successfully addresses various health and safety issues. As well as facilitating the loading and offloading of manual handling equipment, it also makes it far easier for our reinstatement teams to operate on site.” 

The Isuzu Forward N75.190 4x2 rigid was specified with Isuzu’s popular Easyshift transmission and a bespoke body system manufactured by Thompsons of Blackburn. The tipper body was constructed into sections, and featured an electric winch, insulated cover, and a compartmentalised toolbox system for tool storage. Although designed primarily for carrying loose bulk material, the vehicle also has the flexibility to transport various petrol driven construction tools used on site for compaction, cutting and rolling. 

“The decision to switch to Isuzu for the first time represents a whole new direction for us and the end result is that we now have an impressive all-purpose vehicle that addresses the various operational issues on site. We have worked closely with Isuzu and bodybuilder Thompsons to design an overall vehicle specification that successfully meets both our operational and financial objectives. We are currently running a further evaluation exercise with the Isuzu, moving it around our depots in the South of England to gauge further staff reactions, so far the initial responses have been excellent, without exception.” 

Local Isuzu truck dealer in the South West T Harvey & Sons in co-operation with Harry Moore Commercials supplied the Isuzu N75.190 and Walton Civil Engineering is expecting the vehicle to have a five-year operational life, working predominantly in the south and south west of England from Cornwall to West Sussex.


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"The best ever service"- 23 November 2011

“The best ever service” says Isuzu Truck Customers

It’s the kind of customer service feedback that all businesses in any industry would want to hear, especially at a time when everyone is facing such enormous financial challenges. In such circumstances, it means that all businesses have to ‘up their game’ on customer service.  At Isuzu Truck UK however, it is already in the fortunate position of having crafted and implemented a truly unique approach to its award-winning and enviable customer CARE programme: Customer facing, Always Listening, Reliable and trustworthy, Efficient and friendly


One of Isuzu’s northern customers contacted Isuzu after his vehicle broke down at 4pm in the afternoon and was recovered by Isuzu Truck parts and service dealer - Washington Truck and Repair. The customer said “I was impressed by the ‘ultra- fast response and even more impressed to receive a letter this morning - it was the best-ever service.”

At the other end of the country, David Payne, Director of DJ Wright Dairies in Dorset, sent an email to his Isuzu Customer Care Liaison Executive, Sam Lowther; “People often complain, including myself, but very seldom do they give praise when it is rightfully due. Having received your customer support letter this morning regarding a recently broken down truck, all I can say is “Wow!”

“We experienced great customer support as always from Ian Flay at Ferndown Commercials, who personally attended the vehicle breakdown; the next day we received your beautifully crafted ‘apology’ letter!

“My only small criticism is that you don’t need to apologise for the breakdown – life unfortunately is like that! Please keep up the good work, just as much as Ian and his loyal staff always have over the years! We have another two Isuzus coming at the end of the year, and feel more assured than ever that we have chosen wisely.

“I know she is always busy but if you think fit please pass on my email to Nikki King. I’ll then feel less guilty if we pinch part of the letter for our own customer satisfaction procedures.”

Not only was Nikki King delighted by David’s comments and far from being too busy to respond to a customer, she immediately contacted him and said;

As you so rightly acknowledge, people rarely take the time to say well done, so I am really blown away by your e-mail to Sam and Leslie.

At Isuzu Truck UK, from the very first day we started the business in 1996, our aim was to develop a culture that was totally geared around excellent customer service. Even throughout these tough economic times we have never wavered from that and CARE has become a real obsession for us all.

It is therefore really heartening to receive feedback like your kind message and we are all really “made up” to hear from you. You can copy us as much as you like and, if you’re interested in seeing exactly what we do on our CARE programme, please let me know. I’d be delighted for you to come and see me so I can show you the detail – that might give you more to copy!!!!!”

Tags :  CAREIsuzuBreakdownResponseService
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Genuine Isuzu Accessories- 23 November 2011

The new Isuzu Accessories Brochure for 2012 is now available to view online!

The brochure includes a large range of additional items for both N & F-series vehicles. This ranges from Heavy duty seat covers to floor matts to CD/Radio players & roof spoilers. 

If you find a part you want from the catalogue that isnt listed on the website please submit an enquiry or call us for price & availability.

Click Here to View or download the brochure by "Right Click > Save Link As"

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